Partner Spotlight: How Reconice Differentiated Their Offering with Advanced Speech Technology

Building Italy's leading healthcare speech recognition solution through strategic partnership

When Marco Biraghi founded Reconice in 2013, he had a clear vision: to become Italy's premier provider of speech recognition solutions for healthcare professionals. Today, Reconice supports roughly 500 hospitals and healthcare organisations across Italy and internationally, with an estimated 9,000 users relying on their solutions daily.

The foundation of this success? A strategic partnership with Recognosco that began on day one.

The Partnership Decision

Selecting the right speech technology partner wasn't just about the SDK capabilities. For Reconice, it came down to finding a partner who understood the healthcare market, possessed deep technical competency, and could grow alongside their ambitions.

Marco explains the decision: "The Recognosco team were selected due to their market understanding, competency, experience, commitment and of course, robust technology. Recognosco's technology and support has enabled Reconice to develop state of the art solutions that fulfil our every software need."

Innovation Without Limits

Having the right partner set Reconice apart in the marketplace. The company became the first in Europe to develop a zero-footprint speech reporting system for web-based applications, incorporating sophisticated features like synchronous playback.

"Recognosco offers an excellent SDK that puts no limits on our development and future roadmap," says Marco. "All of the expected and requested features and functionalities are available, documentation is exhaustive and most importantly, the competence and experience to support our work is readily available."

This technical foundation allowed Reconice to build a comprehensive suite of applications that suits every workflow need, with integrations in most hospital information systems across Italy. The flexibility has also enabled expansion beyond Italian, supporting English and Spanish-speaking markets from Saudi Arabia to South America.

Beyond a Vendor Relationship

What truly differentiates the Reconice-Recognosco partnership is how both companies approach collaboration. Marco draws a sharp contrast with previous vendor experiences:

"I have worked in the past with other suppliers. Those were not true partnerships, they were reseller-buyer relationships. We were supplied with an off the shelf product that was 'sold as seen'. There was no way to interact about future improvements, change requests or new requirements."

With Recognosco, the dynamic is fundamentally different. "We have a shared path to success, climbing together tied to the same rope, with the same shared objectives. The team are the best climbing partner we may ever have."

This collaborative approach means Reconice has genuine input into the technology roadmap. When they need new capabilities or have specific market requirements, they're not shouting into the void-they're co-developing solutions.

The Results That Matter

The partnership's success ultimately shows in customer retention and satisfaction. Marco's assessment is unequivocal: "Since 2013, we have not had any hospital or user that has ever considered switching to a different technology. Our customers are very happy with the solutions and speech technology we provide and that's the most important experience of all. The one of the users."

For a technology as embedded in daily clinical workflows as speech recognition, this level of satisfaction speaks volumes. Healthcare professionals don't tolerate tools that slow them down or produce unreliable results. Reconice's retention rate demonstrates both the quality of their solutions and the robustness of the underlying Recognosco platform.

Continuous Evolution

Technology never stands still, particularly in healthcare where AI and machine learning continue to advance capabilities. Marco notes the ongoing improvements: "The technology is improving and evolving all the time. There's a constant increase in performance, but also the ability to develop very robust applications with minor effort."

Would They Recommend Recognosco?

When asked whether he'd recommend Recognosco to other companies, Marco's response is emphatic: "Indeed, and we are doing so. For all the reasons mentioned previously. We are 100% sure that is the best choice a company can make. I believe that for anyone in need of speech recognition technology, Recognosco is the best decision a company can make."

Key Takeaways for Prospective Partners

Reconice's success story illustrates several critical factors for companies evaluating speech recognition tech partners:

Technical capabilities matter, but they're table stakes. Deep integration options, comprehensive documentation, and flexible deployment models enable innovation.

Market expertise accelerates success. Partners who understand healthcare workflows, regulatory requirements, and user needs help you avoid costly missteps and can provide a collaborative, supportive hand.

True partnership drives differentiation. Having input into the technology roadmap and collaborative problem-solving creates competitive advantages that off-the-shelf solutions cannot match.

Customer satisfaction validates everything. When end users are happy and retention is solid, both partners succeed.

The Reconice story demonstrates what's possible when a healthcare software company partners with a speech technology provider committed to mutual success. From becoming Italy's market leader to expanding internationally, their growth shows the power of choosing the right partner from day one.

Interested in exploring how Recognosco's speech recognition SDK could differentiate your healthcare, legal, or business solutions? Get in touch with our team to discuss your specific requirements.